Jingleplayer 2

Terms & Conditions

What can we expect from each other?

Service Agreement

Version:

This SLA ("Service Level Agreement") explains, in simple and clear language, what you can expect from our service.

1. Definitions

App
Jingleplayer 2 – a soundboard designed for radio hosts and podcast creators. Unique in that you can manage the contents of your soundboard (or have it managed) via the Manager, and then sync everything via the cloud to your devices.
Manager
The online management environment where you can change the layout of the App and add files.
Provider
Hemmo de Vries Mediaproducties.
User
You (or the party purchasing the Provider's services).

2. License Types

Basic

  • Use of the app:
    • Playing audio ('Jingles' and 'Effects')
    • Tracking statistics
  • Use of the Manager:
    • 1 GB of storage included
    • Uploading audio & organizing soundboards

Pro

  • Use of the app:
    • Playing audio
    • Automatically syncing changes
    • Tracking statistics
    • Playing Powerloops
    • Remote control with other Jingleplayers
    • Support for Visual Jingles (see terms)
  • Use of the Manager:
    • 10 GB of storage included
    • Uploading audio & organizing soundboards
    • Adding Powerloops

3. Access and Trial Period

  • The app is free to download and try.
  • Access to the Manager requires a paid license.
  • A trial period is available upon request.

4. Payment and Billing

  • Licenses are paid in advance.
  • Basic: billed every 3 months
  • Pro: billed monthly.
  • Upon request, both subscriptions can also be billed annually.

5. Availability and Outages

  • We are in a startup phase and do not guarantee 24/7 availability.
  • In the event of outages on the Provider's side, both the App and the Manager may be less available.
  • The App is built so that, once installed and logged in, all playback functions keep working during outages on the Provider's side.
  • In such a case, the User has no right to compensation for any damages incurred. The Provider may, however, apply the following goodwill arrangement:
  • Outage > 1 hour (continuous): the outage duration is doubled and added to the license expiration date, with a minimum of 1 day, rounded up to the next full day.
  • Example: 15 hours of outage → 30 hours → 2 days of extra license time.

6. Storage Capacity

  • Basic: 1 GB included.
  • Pro: 10 GB included.

7. Expired License

  • After the license expires, the App keeps functioning as long as you do not log out.
  • Logging in to the Manager is no longer possible with an expired license.

8. Backups and Data Loss

  • We are not a storage service.
  • We make backups, but you have no right to have accidentally deleted files restored or provided from backups.
  • When recovering from hardware or software problems, we cannot guarantee that all content will be restored.
  • Advice: always keep your own local copies of your audio.

9. Experimental Features

  • The app may contain experimental features. These are not yet finished and may exhibit defects, or interfere with other features of the app.
  • These are not available by default, but may already be tested by an audience selected by the Provider.
  • These features may later be removed, but they may also become part of the app's permanent features, whether for the Basic license type or only for the Pro license type. The license types may also be expanded later, and experimental features may then fall under them.

Below are specific provisions regarding current experimental features:

Powerloops

  • Currently available to all Pro users.
  • Experimental feature for loops with a beginning, middle (infinite repeat) and end.
  • The User provides the audio themselves, cut to fit exactly into three parts (beginning/middle/end) that connect seamlessly.
  • Required file format: PCM Wave (WAV), uncompressed, 48 kHz.
  • The middle is repeated indefinitely until the user activates the end.

10. Ordering

  • You can easily order through our website.
  • Choose the desired package (Basic or Pro) and follow the steps in the order process.
  • After completing your order, you will automatically receive a confirmation by email with all the details and payment information for the first period.

11. Access

  • After receipt of your payment, your account is created and activated.
  • From that moment on, you can use all the features that come with your package.

12. Right of Withdrawal and Cancellation

  • You have the right to withdraw from your order within 14 days, without giving any reason.
  • If you wish to exercise your right of withdrawal, please contact us using the contact details included in these terms.
  • Upon withdrawal, access to the App and the Manager is discontinued.
  • Want to cancel your subscription at a later time? You can do so by not paying the invoice for the new period. Access automatically expires once the invoice date has passed.